Step-by-step guide to reserving your tour on our site.
You can book a tour directly through our website by clicking the "Book This Tour" button on any tour page. Choose your dates, fill in traveler details, and complete payment securely. You will receive a confirmation email within minutes.
Payment
Accepted payment methods for tours and guides.
We accept major credit cards (Visa, Mastercard, Amex), PayPal, bank transfers, WeChat Pay, and Alipay. All payments are processed securely via SSL-encrypted gateways.
Custom Trip
How to submit a custom trip request and what to expect.
Use our Custom Trip form to tell us your destinations, travel dates, group size, interests, and budget. Our travel experts will craft a personalized itinerary within 24 hours and send it to your email.
Guide
Accessing your purchased China guides.
Your guide will be available immediately after purchase in your account dashboard under My Guides Library. You can read it online anytime or download the PDF for offline access.
Booking
Cancellation and modification policy overview.
Yes, most bookings can be cancelled or modified up to 15 days before departure for a full refund. Within 15 days, fees may apply. See our Refund Policy page for full details.
Support
Reaching our support team across time zones.
You can reach us 24/7 via WhatsApp, email, WeChat, and LINE. Login users can also open a support ticket from their dashboard for context-aware help. Average response time is under 6 hours.
Visa
China visa and entry requirements for most travelers.
Visa requirements depend on your nationality. Most travelers need a Chinese tourist visa (L-visa). We provide a detailed visa guide and invitation letter support after booking. Some countries qualify for visa-free transit (up to 144 hours).
Payment
When and how your card is charged.
Your card is authorized at booking and charged upon confirmation. For custom trips, a 30% deposit is charged to confirm, with the balance due 30 days before departure.
Still need help?
Our Travel Experts are ready to assist you. We usually reply within 24 hours.
