China travel questions? Start here.

First identify the travel document you will use. Then check the official requirements for your nationality, travel dates, entry port and full itinerary. Taiwan residents and travelers using foreign passports need separate guidance. Visa-free entry or transit eligibility cannot be determined from your place of residence or the website language alone.

Official information links checked: 18 October 2026. Check the latest requirements for your actual travel dates.

Tell your consultant the travelers' ages, usual walking ability, difficulty with steps, and any child or wheelchair requirements. Daily transport, walking, rest stops and accommodation should be checked before the itinerary is confirmed.

Before departure, check the pickup date, flight number, arrival terminal, meeting point and contact details. If your flight is delayed or changed, send the new information to your pickup contact or trip coordinator as soon as possible so the next arrangements can be checked.

Before departure, you may request cancellation and a refund. The remaining balance is refunded after deducting costs actually incurred and a processing fee of 5%–8% of the total booking amount from the amount you have paid. Travel guide e-books are non-refundable once downloaded. See the Terms of Service for the full policy.

Check your spam and promotions folders and make sure your booking email address is correct. If you still cannot find the message, contact support with your order number, payment time and booking email address.

A private tour may suit you if you want to choose your travel companions, dates and pace. A small-group tour may suit you if you enjoy traveling with others. Check each itinerary for group size, departure conditions and included services.

Check whether your quote includes vehicles, guides, accommodation, tickets, meals and transport between cities. Optional activities, shopping arrangements, personal expenses and other exclusions should be clarified before you confirm your itinerary.

Tell your consultant your preferred language when you inquire. Guide availability depends on the destination and dates and must be checked when confirming the itinerary. Please also ask in advance if you need another language.

No. A request helps your consultant understand your plans; it is not a confirmed booking. Review the itinerary, price, included services and payment requirements, then follow the booking confirmation instructions.

Use the payment methods and deadlines confirmed for your particular booking. Before paying, ask your consultant to verify the payment details and due dates. Keep your payment receipt so your booking can be traced if needed.

Other currencies shown on the website are reference estimates. Orders are charged in US dollars (USD). Check the payment page and your card issuer for the actual charge and any currency conversion fees.

Use the name and document details shown on the valid travel document you will use for this trip. Tell your consultant about different documents or name spellings before booking, and check the details again before tickets or reservations are issued.

Plan more than one way to pay, such as cash, bank cards and mobile payments. Before departure, check your card, payment app and access to verification messages. Acceptance and eligibility depend on the merchant and payment provider; use the official payment guidance for current instructions.

Check whether your phone supports your planned roaming, SIM or eSIM service and whether you can receive verification messages. Save your guide, pickup contact and trip coordinator's details before departure so you can reach them on arrival.

Check the station name, departure time, transfers and the document used for your reservation. Tell your consultant in advance about large luggage, strollers or assistance needs so vehicles and connections can be checked.

Explain your practical needs as early as possible, including getting in and out of vehicles, using steps and accessible rooms. Facilities, vehicles and hotels vary, so arrangements need to be checked against your actual itinerary.

Yes. Describe your needs before confirming your itinerary. Strict halal requirements, vegetarian preferences and food allergies require different checks. Discuss restaurants, ingredients and food preparation separately so your consultant can explain what can actually be arranged.

Stay in touch with your guide or trip coordinator to discuss alternatives based on local conditions. Before confirming a change, ask how it affects the itinerary, canceled services and any additional costs.

Contact the guide or trip coordinator listed in your booking documents first. Give your name, current location and a brief description of the problem. In an emergency involving personal safety, seek local emergency assistance first and also notify your trip contact.

Contact your consultant as early as possible with your order number and the changes you would like. Changes to hotels, transport and attraction reservations may incur actual costs. Availability and costs must be checked for your particular booking before a change is confirmed.

Check the account email address and your spam folder. You can also view the original message if your email service translates it automatically. If it still does not arrive, contact support with your registered email address.

For download problems, send support your purchase email address, order number and the error message so access can be checked. Travel guide e-books are non-refundable once downloaded.